BPO & Digital Solutions for Telecom & Media
Telecom customer support outsourcing from Dubai: multilingual voice/chat/social care, tier-2 tech support, billing and retention, plus Digital Factory app and portal builds.
Industries We Serve — BPO + Digital + UAE Setup
UBTIS combines multilingual BPO, Digital Factory engineering and UAE corporate services tailored to each industry, operated from our Dubai HQ. Every industry programme uses both pillars where relevant — customer operations plus the digital product or licensing needed to run at scale.
- Healthcare — patient access, insurance verification, telehealth, digital health builds
- E-commerce & Retail — customer care, order ops, returns, Shopify/Magento engineering
- Fintech & Digital Banking — compliance-ready BPO with AML/KYC, disputes, product builds, UAE licensing
- Telecom & Media — multilingual voice/chat care, tier-2 tech support, retention, self-care apps
- Travel & Hospitality — 24/7 reservations, disruption desks, loyalty, booking engine builds
- Real Estate — call center for leads and tenants, PropTech, UAE setup for brokers
- Education & EdTech — admissions ops, LMS help desks, EdTech builds
- Logistics & Supply Chain — 24/7 dispatch, tracking, claims, TMS/WMS builds
- Insurance — policy support, FNOL, renewals, digital underwriting
- Gaming & Entertainment — 24/7 multilingual player support, trust & safety, LiveOps builds
Every industry program is staffed and governed from Dubai, with launch in 4–6 weeks. Request scope at /en/contact.