BPO & Digital Solutions for Insurance Companies
UBTIS helps UAE and global insurers run multilingual policy support, claims FNOL, renewals and digital underwriting from Dubai — BPO, Digital Factory and UAE setup under one roof.
Insurance BPO & Digital Solutions — UAE & Global Carriers
UBTIS supports UAE-licensed insurers and global carriers serving the GCC with multilingual policy support, claims FNOL desks, renewals, document processing and digital onboarding — operated from our Dubai HQ in alignment with UAE Central Bank insurance conduct expectations and ISO 27001 controls.
Our insurance teams cover motor, health, travel, life and SME commercial lines in Arabic, English, French, Hindi, Urdu and Tagalog. Digital Factory builds the underwriting portals, broker dashboards, claims tracking apps and CRM integrations behind the desk.
Frequently asked questions
Do you handle FNOL outside business hours?
Yes — our 24/7 Dubai desk takes first notice of loss in multiple languages and routes triaged cases into your claims platform via API or email integration.
Can you support medical insurance pre-authorisation?
Yes — verification, pre-auth follow-up and eligibility checks with UAE TPAs and payors, with SLA-driven turnaround and audit-ready logs.
Are agents trained on UAE insurance regulation?
Onboarding covers UAE Central Bank insurance conduct rules, complaint handling and data protection under UAE PDPL and GDPR.
Can you automate renewals?
Digital Factory ships renewals reminders (SMS, WhatsApp, email), self-serve portals and broker tools integrated with your policy admin system.