BPO company in Dubai, UAE

UBTIS is a BPO company headquartered in Dubai, United Arab Emirates (Al Moosa Tower 2, Sheikh Zayed Road). UBTIS contracts and invoices in US dollars; day-to-day production is run by our team in Kenitra, Morocco. We run multilingual customer service, technical support, back-office and sales operations for companies in the UAE, the Gulf and international markets.

Request a BPO quote — Short form — no payment or account required before we reply with a written proposal.

How a UBTIS BPO engagement is organised

• Contracting and invoicing: UBTIS, Dubai (UAE), in US dollars.
• Production: our team in Kenitra, Morocco, according to the staffing confirmed in your written proposal.
• One account manager as your escalation point.
• Time zone: Dubai HQ in the Gulf time zone (GST, UTC+4).

BPO services

• Multilingual customer service (inbound customer care).
• Technical support.
• Back-office: data entry, order management, billing support, content moderation, document processing.
• Outbound sales and surveys.

Languages and channels

• Arabic, English, French, Spanish, Portuguese, Italian, Turkish, Polish, German, Dutch, Russian, Swedish, Norwegian, Danish, Finnish, Chinese, Japanese and Korean.
• The hourly rate is set by the rarest language required, according to the validated US-dollar grid on our pricing page.
• Channels: phone, email, chat and messaging, scoped per engagement.

Coverage hours and ways to start

• Coverage hours are defined per engagement in your written quote.
• Extended or 24/7 coverage is staffed with additional seats; one seat is always one full-time agent at 40 hours per week.
• You can start with a single dedicated full-time agent and scale as your volumes change.
• Production starts only after you approve the written quote.

Data handling

• Data access, handling and confidentiality rules are set out in the written agreement for each engagement.
• Security and compliance information is available in our Trust Center.

Frequently asked questions

Is UBTIS a BPO company based in Dubai?

Yes. UBTIS is headquartered in Dubai, United Arab Emirates, at Al Moosa Tower 2, Sheikh Zayed Road. UBTIS contracts and invoices BPO engagements in US dollars.

Where is the BPO work delivered from?

UBTIS (Dubai) is your contracting and invoicing partner; day-to-day production is run by our team in Kenitra, Morocco, according to the staffing confirmed in your written proposal.

Which BPO services does UBTIS provide?

Multilingual customer service, technical support, back-office processing (data entry, order management, billing support, content moderation, documents) and outbound sales and surveys.

Which languages and coverage hours are available?

Arabic, English, French, Spanish, Portuguese, Italian, Turkish, Polish, German, Dutch, Russian, the Nordic languages, Chinese, Japanese and Korean. Coverage hours are defined in your written quote; extended or 24/7 coverage is staffed with additional seats.

How do we start with a BPO team in the UAE?

Describe your languages, channels, coverage hours and volumes in the short request form. UBTIS replies with a written proposal priced in US dollars from the validated rate grid. You can start with one full-time agent; production starts only after you approve the quote.