BPO & Digital Solutions for E-commerce & Retail
UBTIS scales e-commerce and retail with multilingual customer care, order management, returns, marketplace ops and Shopify/Magento engineering — from Dubai.
E-commerce & Retail BPO + Digital Solutions — Marketplaces, DTC & Omnichannel
UBTIS scales UAE and global e-commerce and retail brands with multilingual customer care, order management, returns and refunds, marketplace operations and Shopify / Magento / WooCommerce engineering — operated from Dubai with 24/7 coverage.
We support DTC brands on Shopify, Salla and Magento as well as sellers on noon, Amazon.ae, Namshi and Carrefour. WhatsApp, Instagram and TikTok care are first-class channels; Digital Factory ships store builds, headless front-ends, OMS, returns flows, loyalty and payment integration.
Frequently asked questions
Do you handle COD and RTO operations?
Yes — cash-on-delivery confirmations, fraud screening and return-to-origin reduction calls with measurable RTO drops.
Can you support marketplace seller accounts?
Yes — listings, content, A+ pages, customer messages and returns on noon, Amazon.ae, Namshi and Carrefour.
Which channels do you cover?
Voice, email, live chat, WhatsApp, Instagram DM, TikTok DM, Facebook and ticketing under one quality framework.
Can Digital Factory build or migrate a store?
Shopify Plus, Salla, Magento, BigCommerce and headless commerce builds, OMS, returns and loyalty.