BPO & Digital Solutions for Logistics & Supply Chain
UBTIS supports UAE freight, last-mile and supply-chain operators with 24/7 dispatch support, customer tracking, claims processing and TMS / WMS engineering.
Logistics & Supply Chain BPO + Digital Solutions — Freight, Last-Mile & 3PL
UBTIS supports UAE freight forwarders, last-mile carriers, 3PLs and supply-chain operators with 24/7 dispatch support, customer tracking, claims processing and TMS/WMS engineering — operated from Dubai with deep integration into DP World and Jebel Ali Port ecosystems.
Our logistics teams handle multilingual shipper and consignee enquiries across Arabic, English, Hindi, Urdu, Tagalog and Russian, with structured exceptions handling, COD reconciliation and claims workflows. Digital Factory builds TMS, WMS, driver apps, customs documentation portals and customer tracking experiences.
Frequently asked questions
Do you cover 24/7 dispatch and tracking?
Yes — our Dubai ops centre runs 24/7 dispatch, shipper/consignee enquiries and exceptions handling integrated with your TMS/WMS.
Can you handle customs documentation?
Yes — documentation follow-up, classification queries and customs broker coordination across UAE entry points and Jebel Ali.
Do you process claims and POD disputes?
Yes — claims intake, POD validation, evidence chasing and SLA-bound resolution.
Can Digital Factory build a TMS or driver app?
Yes — TMS, WMS, driver and fleet apps, route optimisation and tracking portals are core Digital Factory builds.