Large-volume BPO programmes across countries and languages
Plan a multi-country, multi-language BPO programme with UBTIS Dubai: scoping, written proposal, signed agreement, confirmed start. Request a quote.
UBTIS is a Dubai-based BPO partner for companies planning customer contact programmes of around 20 to several hundred agents across countries and languages. We take on recruitment, training, quality follow-up and reporting for voice, email and chat queues, while UBTIS contracts and invoices. To start, describe your scope in the short request form.
Scope my BPO programme — Short form. A UBTIS team member reviews your scope and replies with next steps toward a written proposal.
What we scope with you
| Topic | How it is set |
|---|---|
| Agent volume | Number of seats per language and channel, set in the written proposal. One seat is one full-time agent working 40 hours per week. |
| Languages | Arabic, English, French, Spanish, Portuguese, Italian, Turkish, Polish, German, Dutch, Russian, the Nordic languages, Chinese, Japanese and Korean, staffed per programme. |
| Channels | Phone, email, chat and messaging, scoped per programme; each additional channel is listed in the quote. |
| Coverage hours | Coverage window defined per programme. Wider coverage is staffed with additional seats, never with longer hours per seat. |
| Your tools | Agents work in your CRM, ticketing and telephony once access is granted. If you need UBTIS to supply the technology stack, it is quoted separately. |
| Quality and reporting | QA reviews, calibration and coaching; review frequency, sampling and reporting format are agreed with you in the written proposal. |
| Access security | Access rights, data handling and confidentiality rules are set out in the written agreement for each programme. |
| Contract and invoicing | UBTIS (Dubai, UAE) contracts and invoices. Rates come from the validated US-dollar grid; the invoicing currency is the one stated in your validated written offer. |
How a programme starts
- Need: you describe languages, channels, coverage hours and expected volumes.
- Exchange: a call with UBTIS to clarify scope, tools and reporting.
- Written proposal at the validated conditions and rate grid.
- Signed agreement.
- Deposit, as set out in the agreement.
- Profiles validated, accesses opened and training delivered.
- Start of production, confirmed in writing.
UAE corporate services as a complement
Alongside a BPO programme, UBTIS also supports UAE company setup, PRO and visa processing, corporate tax and VAT, and accounting, each scoped separately.
Questions from enterprise buyers
Can UBTIS run a programme of several hundred agents?
Programme size is scoped with you: seats per language, channel and coverage window are set out in the written proposal, and staffing is confirmed before signature. Share your target volumes and we will propose a ramp-up plan for your scope.
Who signs the contract and where is the work delivered?
UBTIS, headquartered in Dubai, contracts and invoices. Production is organised per programme, notably in Morocco or elsewhere depending on the project, with one account manager as your escalation point.
How is a multi-language programme priced?
Each seat has an hourly rate from the validated grid, set by the rarest language required, plus published supplements for multilingual agents, extra channels and extended coverage. The total is confirmed in your written offer, in the currency it states.
Can your agents work in our tools under our security rules?
Yes, once you grant access: agents work in your CRM, ticketing and telephony, and access rights and confidentiality rules are written into the agreement. A technology stack supplied by UBTIS is quoted separately.
What happens between signature and go-live?
After the signed agreement and the deposit it sets out, agent profiles are validated, accesses are opened and training is delivered. The start of production is then confirmed in writing.
BPO services · BPO company in Dubai · Pricing (USD grid) · UAE corporate services · Trust Center