BPO Services — Business Process Outsourcing & Call Center
Business process outsourcing services from UBTIS Dubai — customer care, sales, back-office and moderation, 24/7 in multilingual. €5.50/hr.
End-to-end business process outsourcing services from Dubai — inbound care, outbound sales and back-office in multilingual, 24/7, SLA-backed, €5.50/hr. Live in 2–4 weeks with dedicated FTE, shared queue, outcome-based or back-office delivery models.
Frequently asked questions
How much does BPO outsourcing cost with UBTIS?
€5.50/hour per agent. Final pricing depends on language mix, monthly volume, operating hours, channel, contact complexity and target SLA — always fixed in a written 24-hour quote.
How quickly can you ramp a BPO team?
Typically 2–4 weeks from signed proposal to go-live for a dedicated team. A shared-queue setup can start in days.
Who manages the team day to day?
A UBTIS team lead runs daily operations, QA and coaching in Dubai. You get a single account manager as your escalation point, plus real-time dashboards.
How do you guarantee quality?
Every campaign has documented QA scorecards, weekly call/ticket scoring, calibration sessions and monthly business reviews against SLAs — with continuous coaching for every agent.
Which tools and platforms do you support?
Zendesk, Freshdesk, Intercom, Salesforce Service Cloud, HubSpot, Genesys, Five9, Talkdesk, Amazon Connect and most CRMs — we plug into your stack, or we provide one.
Can I start small and scale later?
Yes. Most clients start with a single squad or a pilot channel, review after 30–90 days, and expand from there. Contracts are flexible with no long lock-ins.