Tech Support and Help Desk Operations
Outsource Tier 1–3 technical support and IT help desk to UBTIS. 24/7 multilingual engineers, SLA-backed, from €3/hr. Request a quote.
UBTIS operates multilingual technical support and IT help desks for software, hardware and SaaS companies — Tier 1 to Tier 3 troubleshooting, ticketing, escalation management and proactive monitoring, around the clock under defined SLAs.
Frequently asked questions
What support tiers do you cover?
Tier 1 frontline, Tier 2 advanced, Tier 3 engineering-level escalation.
Which ticketing tools do you support?
Zendesk, Freshdesk, Intercom, Jira Service Management, ServiceNow or your own.
Do you offer 24/7 coverage?
Yes — Dubai HQ coordinates follow-the-sun coverage with global delivery support.
How do you guarantee SLAs?
Targets defined per contract, tracked with live QA and reporting.