Tech Support and Help Desk Operations
Outsource Tier 1–3 technical support and IT help desk to UBTIS. Multilingual engineers, coverage hours and service levels defined in your written proposal. Request a quote.
UBTIS operates multilingual technical support and IT help desks for software, hardware and SaaS companies — Tier 1 to Tier 3 troubleshooting, ticketing, escalation management and proactive monitoring, with hours of coverage and service levels set in the written proposal.
Frequently asked questions
What support tiers do you cover?
Tier 1 frontline, Tier 2 advanced, Tier 3 engineering-level escalation.
Which ticketing tools do you support?
Zendesk, Freshdesk, Intercom, Jira Service Management, ServiceNow or your own.
Do you offer 24/7 coverage?
Extended or 24/7 coverage is available as an option staffed with additional seats; hours are confirmed in the written proposal.
How are service levels set?
Targets are defined per contract in the written proposal and tracked with QA and reporting.