Customer Support Outsourcing
Outsourced customer support from Dubai: voice, email and chat, 29 languages, dedicated or shared agents, from €3/hr.
Customer Support Outsourcing
UBTIS runs outsourced customer support from Dubai with dedicated or shared agents trained on your product, tone and CRM. We handle voice, email, chat and social channels across 29 languages with QA scoring, real-time dashboards and CSAT tracking, so you keep visibility of every conversation.
Frequently asked questions
Which channels do you cover?
Voice, email, live chat and social channels — Zendesk, Freshdesk, HubSpot, Intercom or your own CRM.
Dedicated or shared agents?
Both. Dedicated agents are exclusive to your account; shared agents cover multiple similar accounts at lower cost.
How much does it cost?
From €3/hour per agent depending on volume, language mix and complexity.
How fast can you ramp?
Typically 2–4 weeks from sign-off, including hiring, training and QA setup.