Case Studies

Multilingual BPO and contact center outsourcing from UBTIS Dubai — customer care, sales, L1-L3 technical support and back-office, 24/7 in 29 languages.

UBTIS Case Studies

Selected client work across BPO, Digital Factory and UAE corporate services. Detailed case studies are shared under NDA on request — talk to our Dubai team at /en/contact.

Insurance — 24/7 multilingual claims FNOL desk for a UAE motor & health insurer
E-commerce — order ops + WhatsApp/IG/TikTok customer care during peak season
Real Estate — lead qualification & viewings desk under 2-minute response SLA
Healthcare — insurance verification and pre-auth follow-up for UAE payors
Logistics — 24/7 dispatch & tracking desk integrated with TMS/WMS
Digital Factory — Shopify Plus migration + custom OMS for a regional retailer