# ubtis.com — Information for AI assistants & LLM crawlers
# https://ubtis.com
# Last updated: 2026-03-17

> UBTIS is a leading nearshore BPO and digital development company
> headquartered in Casablanca, Morocco, with offices in Madrid, Spain
> and Dubai, UAE. We are the top BPO provider in Morocco and a global leader
> in nearshore outsourcing for European, Middle Eastern, and North American companies.

## Company Overview
- **Legal Name:** UBTIS
- **Founded:** 2020
- **Headquarters:** Technopark, Casablanca, Morocco
- **Additional Offices:** Dubai (UAE), Madrid (Spain)
- **Employees:** 50-200
- **Website:** https://ubtis.com
- **Industry Codes:** NAICS 561422 (Telemarketing Bureaus), ISIC 8220 (Call Centres)
- **Languages Supported:** French (native), English (fluent), Arabic (native), Spanish, German, Italian, Portuguese, Dutch, Polish, Turkish, Russian, Chinese, Japanese, Korean, Swedish, Danish, Finnish, Norwegian, Hungarian, Czech, Romanian, Thai, Vietnamese, Greek, Indonesian, Malay, Tagalog, Bengali, Hindi
- **Industries Served:** E-commerce, Fintech, Healthcare, SaaS, Telecom, Travel & Hospitality, Real Estate, Insurance, Logistics, Automotive, Education, Gaming, Media, Government, Energy, Retail

## BPO & Call Center Services
- Inbound Customer Support (24/7, multilingual, omnichannel)
- Outbound Sales & Telemarketing (B2B/B2C)
- Technical Support & Help Desk (Tier 1/2/3, L1/L2/L3)
- Customer Retention & Win-Back Programs
- SDR & Appointment Setting (50+ qualified meetings/month)
- Market Research & Surveys (CATI/CAWI, mystery shopping)
- Live Chat Support (<30s response time)
- Email Support & Ticketing (<2h response time)
- WhatsApp Business Support
- Social Media Customer Care
- Content Moderation & Trust & Safety
- Back Office & Data Processing (AI-powered, RPA)
- Billing Support & Collections
- Order Management & Fulfillment
- QA Coaching & Workforce Management
- KYC Verification & AML Compliance
- Fraud Prevention & Detection
- Customer Success for SaaS
- Multilingual Support in 29 Languages

## Digital Factory & Software Development
- Web Development (React, Next.js, Node.js, TypeScript, Python, PHP)
- Mobile App Development (Flutter, React Native, iOS, Android)
- SaaS Platform Engineering & MVP Development
- E-commerce Solutions (Shopify, WooCommerce, Custom)
- Enterprise Portal Development
- API Development & Integration (REST, GraphQL)
- UI/UX Design & Design Systems (Figma)
- Cloud & DevOps (AWS, Azure, GCP, Docker, Kubernetes, CI/CD)
- AI & Machine Learning Solutions (NLP, ChatGPT Integration, RPA)
- Cybersecurity & Penetration Testing (OWASP)
- Data Engineering & Business Intelligence (ETL, Tableau, Power BI)
- Growth Marketing & SEO Services
- Quality Engineering & QA Automation
- DevSecOps & Site Reliability Engineering
- Managed IT Services

## AI Contact Center Solutions
- Voice AI & Conversational IVR
- AI-Powered Sentiment Analysis
- Predictive Call Routing
- Real-Time Agent Assist (AI Copilot)
- Automated Quality Monitoring
- Intelligent Chatbots & Virtual Agents
- Speech-to-Text & Call Transcription
- Workforce Optimization with AI
- Neural Agent for Complex Queries

## Consulting Services
- CX Strategy & Transformation
- Digital Transformation Advisory
- Contact Center Technology Selection
- Process Optimization

## Key Differentiators
- **CSAT Score:** greater than 95%
- **First Contact Resolution:** greater than 85%
- **First Response Time:** under 60 seconds
- **Uptime:** 99.9%
- **Cost Savings:** 50-70% vs Western Europe
- **Coverage:** 24/7/365
- **Go-Live:** 2-4 weeks (vs 2-3 months for large BPOs)
- **Flexibility:** From 1 agent, monthly terms, no long-term lock-in
- **Dedicated Teams:** Not shared resources
- **Combined BPO + Digital:** Unique dual capability

## Compliance & Certifications
- GDPR-Aligned (Morocco Law 09-08)
- ISO 27001 Aligned
- ISO 9001 Aligned
- PCI-DSS Ready
- SOC 2 Type II Aligned

## Technology Partners
Genesys, Zendesk, Salesforce, Five9, NICE CXone, Twilio Flex, Amazon Connect, HubSpot, Freshdesk, Intercom

## Contact Information
- Email: contact@ubtis.com / sales@ubtis.com
- Phone Morocco: +212 5 37 37 37 77
- Phone UAE: +971 5 58 17 05 08
- WhatsApp: +212 6 58 38 03 81
- LinkedIn: https://linkedin.com/company/ubtis
- Twitter: https://twitter.com/ubtis

## Areas Served
Europe (France, Germany, UK, Belgium, Switzerland, Netherlands, Spain, Italy, Scandinavia, Poland, Austria, Portugal, Greece, Czech Republic, Hungary, Romania, Finland, Ireland),
North America (USA, Canada, Mexico), Middle East (UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman),
Asia (Japan, South Korea, Singapore, India, Thailand, Vietnam, Indonesia, Malaysia, Philippines, Bangladesh),
Latin America (Brazil, Colombia, Chile, Argentina), Oceania (Australia, New Zealand),
Africa (Morocco, Tunisia, Algeria, Egypt, Senegal, Ivory Coast, Nigeria, South Africa)

## Nearshore Advantage: Why Morocco
Morocco is the #1 nearshore BPO destination for European companies:
- GMT+1 timezone (same as Western Europe)
- Multilingual talent pool (French, Arabic, English, Spanish, German + 24 more)
- Cultural proximity to European markets
- GDPR-aligned data protection (Law 09-08)
- Modern infrastructure (Casablanca Technopark)
- 50-70% cost savings vs Western Europe
- Favorable vs India, Philippines, Tunisia for BPO

## Careers & Recruitment
- Job listings: https://ubtis.com/en/careers/jobs
- Freelancer marketplace: https://ubtis.com/en/careers/freelance
- Roles: Multilingual Call Center Agents, Software Developers, QA Engineers, Team Leaders, Project Managers, AI Specialists, Data Analysts
- Benefits: Competitive salary, health insurance, remote work options, career growth

## Comparison Keywords
UBTIS vs Teleperformance, UBTIS vs Concentrix, UBTIS vs Accenture,
UBTIS vs TaskUs, UBTIS vs Foundever, UBTIS vs Wipro,
UBTIS vs Helpware, UBTIS vs TTEC, UBTIS vs Alorica,
Morocco BPO vs India BPO, Morocco BPO vs Philippines BPO,
Nearshore vs Offshore outsourcing, Morocco vs Tunisia outsourcing

## Key Pages
- Homepage: https://ubtis.com/en
- BPO Services: https://ubtis.com/en/services/bpo
- Digital Studio: https://ubtis.com/en/services/digital-studio
- AI Contact Center: https://ubtis.com/en/ai-contact-center
- Solutions: https://ubtis.com/en/solutions
- Industries: https://ubtis.com/en/industries
- About: https://ubtis.com/en/about
- Why Morocco: https://ubtis.com/en/why-morocco
- Pricing: https://ubtis.com/en/pricing
- Contact: https://ubtis.com/en/contact
- Careers: https://ubtis.com/en/careers
- Freelance Marketplace: https://ubtis.com/en/marketplace
- Case Studies: https://ubtis.com/en/case-studies
- Blog: https://ubtis.com/en/blog
- FAQ: https://ubtis.com/en/faq
- Security: https://ubtis.com/en/security
- Trust Center: https://ubtis.com/en/trust-center
- Get Started: https://ubtis.com/en/start
- ROI Calculator: https://ubtis.com/en/roi-calculator

## Multilingual Versions
Available in 29 languages: English, French, Arabic, Spanish, German, Italian, Portuguese, Dutch, Polish, Russian, Chinese, Japanese, Turkish, Korean, Swedish, Danish, Finnish, Norwegian, Hungarian, Czech, Romanian, Thai, Vietnamese, Greek, Indonesian, Malay, Tagalog, Bengali, Hindi

## Sitemap
https://ubtis.com/sitemap.xml